How long does it take to get my Cushy Canine?
All orders are currently shipping in 1 week! Once they have been picked up by our couriers it can take anywhere from 1-6 days for delivery depending where you are located.
Where is the Cushy Canine made?
The Cushy Canine is manufactured right here in Canada! We are proud to be a Canadian company. Every couch is cut, stitched, stuffed, boxed and shipped right here in this beautiful place we call home.
Where are the materials sourced from?
Also right here in Canada! We source all of our materials from local suppliers. Everything from the foam and fabric down to the thread and packing materials. If it's not sourced in Canada, it's not in the Cushy Canine!
What is the main foam made from?
Our foam is comprised of conventional Polyurethane and is CertiPUR-US Certified. What does that mean exactly?
Made without ozone depleters
Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission
Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Conventional foams are flexible, light, open cell foams that 'breathe' and offer an excellent balance of comfort and durability. They are found in common comfort related end products.
What is the top layered Memory Foam?
Our top layer is a open cell memory foam that combines the finest properties of softness and resiliency to create a superior high density sleep foam. It promotes air flow and relieves pressure. The open cell technology helps it to conform to every curve of the dogs body by responding to individual body weight and temperature, creating a more comfortable sleep or lounging experience.
What are the covers made of?
The covers comprise of a soft microsuede style material. The covers are durable yet soft to the touch. They are perfect for our fur family to sleep and lounge on.
They are 100% Polyester.
What is the size of the Cushy Canine?
Small-Medium Base: 25" x 33" x 5.75"
Small-Medium Triangle: (2x) 10" x 10" x 14"
Medium-Large Base: 46" x 33" x 5.75"
Medium-Large Triangles: (2x) 12" x 12" x 18"
How long can I keep the Cushy Canine in the box?
Our Cushy Canine is tightly packaged for shipment purposes. It is important you remove your Cushy Canine from the box and packaging as soon as it arrives. The less time in the box the less time it will take to expand and take its final shape. If a Cushy Canine is left in the box or wrapped packaging for longer than 30 days from delivery, it will not be covered by our Manufacturer's Warranty.
How long will it take to come back to form from packaging?
It can take anywhere between one day to two weeks for the Cushy Canine to come back to full form. They arrive extremely tightly packaged and it can take awhile for the foam to return to its designed state. Rest-assured playing on it is strongly encouraged and actually helps progress the Cushy Canine return to form.
Will the Cushy Canine change over-time?
Yes, we are always working to improve the experience of relaxing, sleeping, playing and just as importantly, the style of the a Cushy Canine. Because we are never satisfied and want to create the best product possible, every once and awhile small changes may occur. We have tested and enjoyed every part of the Cushy Canine we have manufactured to-date and know that you will enjoy the experience as well, no matter when it was purchased.
Can I wash it?
Yes! You can machine wash your Cushy Canine. We recommend washing the cover in delicate mode in cold water and hang dry. What we also love about the fabric is that it spot cleans so easily you won't have to wash it that often! Please avoid putting the covers in the dryer.
What is your Return Policy?
If you are not 100% satisfied with your Cushy Canine, we offer a full refund within 30 days of purchase once the product has been returned. Pre-paid shipping labels are not provided.
What if my Cushy Canine is defective?
In the unlikely event your Cushy Canine arrives to you in less than ideal condition, please contact us immediately.
Our Manufacturer’s Warranty covers defects in materials and workmanship for one year from the products’ date of delivery.
If you notice any obvious defects, please let us know. We will organize replacement pieces (e.g. a foam piece or a cover) and in the extreme case, a replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, improper care or cleaning agents, accidents, abnormal use, modifications, leaving the Cushy Canine compressed for longer than 30 days (once delivered), rips, tares, cuts, normal softening of foam, or commercial purposes will not be covered by the Manufacturer's Warranty.
Is local pickup available?
For now, all orders are shipped from our manufacturing facility directly to your home.
If a colour is sold out when can I expect them to back in stock?
Currently, no colours of the Cushy Canine are sold out!
How do I contact Cushy Canine?
If this FAQ page does not answer your questions feel free to email us at firstname.lastname@example.org.